Do You Hand Address Your Envelopes?

Speak to many mar­keters about the strategies for suc­cess when com­pil­ing a mail shot cam­paign to small busi­nesses and they’ll prob­ably tell you to address each envel­ope in your own fair hand and use a stamp instead of frank­ing machine in order to increase response rates.
Well I’m here to argue that this idea is […]

Cus­tomer Testi­mo­ni­als — Are They Worth the Key­board Strokes?

The tech­nique of using cus­tomer testi­mo­ni­als within a sales pro­cess as a means of demon­strat­ing cred­ib­il­ity for a par­tic­u­lar product or ser­vice, has been around for a long time. But quite frankly is the tech­nique worth the effort?
Clearly for many com­pan­ies it’s a great way con­nect­ing with their cus­tom­ers and find­ing com­mon ground between […]

Lies, Damned Lies, and Stat­ist­ics: Google Shows Us the Way

There are three kinds of lies: lies, damned lies, and stat­ist­ics.” Ben­jamin Dis­raeli once fam­ously quoted.
This is one of my favour­ite quo­ta­tions that I often drop into con­ver­sa­tion when I’m presen­ted with a load of stats which may look great at first glance: par­tic­u­larly if presen­ted in a pie-chart or line graph format, but […]

Go Away! We Don’t Want Your Business!

No Hats, Hood­ies or Sunglasses
Have you noticed, cer­tainly in Bri­tain any­way; how dif­fi­cult it is some­times to buy things from some busi­nesses, par­tic­u­larly retail shops?
Spe­cific­ally I’m talk­ing about the sig­nage that seems to have sprung up at the entrance to many shops, pubs and res­taur­ants these days stop­ping you enter­ing even before you’ve […]

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